Privacy Policy – Explo House

This Privacy Policy explains how we collect, use, process, and share the personal data of users who visit or use the website Explohouse (www.explohouse.com).
We process your data in compliance with Regulation (EU) 2016/679 (GDPR).

For clarity, the data controllers are the private individuals managing Explohouse (hereinafter also referred to as “we” or “Explohouse”).

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1. Contact details

If you have any questions about the processing of your personal data or wish to exercise your rights, you can contact us by email at: explohouse@gmail.com

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2. What data do we collect?

2.1 Data you provide voluntarily

Contact forms: name, surname, email, phone number, message.

Service requests: information about properties or other details you choose to provide.

Payments (if activated in the future): billing details and payment method.

Job applications: CV, cover letter, and other professional data if you apply for collaborations.

Promotions and surveys: personal data required to participate.

2.2 Data collected automatically

IP address, browser type, device information, operating system, pages visited, date and time of access.

Cookies and tracking technologies (e.g., Google Analytics, Wix tools).
For more details, see our Cookie Policy.

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3. Purposes of processing

We use your data for:

responding to inquiries and service requests;

providing and improving our services;

sending you service-related communications;

sending you promotional content (only with your consent);

ensuring website security and preventing fraud;

complying with legal obligations, where applicable.

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4. Legal basis for processing

We process your data on the following legal bases:

Contractual necessity: to provide services you request.

Consent: for newsletters, marketing, cookies, or optional information.

Legitimate interest: to ensure security, prevent misuse, and analyze website usage.

Legal obligations: for compliance with administrative or tax rules (where applicable).

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5. Data retention

Contact requests: stored until your request is resolved.

Service-related data: kept as long as you maintain a relationship with Explohouse.

Payment data (if applicable): stored for up to 10 years in line with legal obligations.

Marketing communications: until you withdraw consent.

Browsing data: stored in anonymized or aggregated form for up to 1 year.

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6. Sharing your data

We may share your data only with:

Technical providers (hosting, email, analytics, customer support).

Collaborators/partners strictly necessary to provide requested services.

Authorities if required by law or regulation.

Your data will never be sold or disclosed to third parties for commercial purposes without your explicit consent.

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7. Confidentiality and security

We adopt technical and organizational measures to safeguard your personal data against loss, unauthorized access, or disclosure. However, please note that no system is 100% secure, and users remain responsible for the proper use of their personal information online.

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8. Your rights

Under GDPR, you have the right to:

access your personal data;

request correction or deletion;

restrict processing;

object to processing (including marketing);

request data portability;

withdraw consent at any time.

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To exercise your rights, contact us at explohouse@gmail.com
 

You also have the right to lodge a complaint with your local Data Protection Authority (in Italy: Garante per la protezione dei dati personali, www.garanteprivacy.it).

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9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will always be available on this page, with the date of the last revision.

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© Explo House – All rights reserved.